Business Mediation Inherent in every organization, large or small, is conflict. The appropriate understanding of conflict is to view it as a symptom of some problem that exists in the organization and to see it as an opportunity to improve the organization. The opportunity for improvement can only be realized if the resolution of the conflict is managed appropriately and if the parties involved in the conflict feel they have input and ownership in the resolution. Conflict can exist between employees, between employees and supervisors, and between department heads, executive staff and board members. Conflict happens both horizontally and vertically in the organizational structure. It can also become a problem between the organization and the population it serves. All conflict demands resolution or the opportunity for organizational improvement has been lost. Many times the parties in conflict want to plead their case in front of a higher authority for a decision to be made, or in essence, having a winner declared. This is not resolution since the party who loses could harbor resentment that may become manifested in other ways. The result might create behaviors or dynamics which could be detrimental to the organization. Mediation provides a format with an objective professional to process through the conflict, determine causes, and to engage both parties in the development of the resolution. The outcome is a feeling of fairness, a sense of ownership in the resolution, and an opportunity to create methods of conflict resolution that can then be incorporated into the organizational dynamics. Conflict Resolution Center, Inc. has extensive experience in facilitating business conflict resolution and translating that resolution into organizational change. Your organization or business may be ready for mediation services if you answer yes to any of the following questions: Are your normal methods for negotiating or resolving disputes not working? Is it important to you to resolve your dispute in a private, rather than a public, forum? Is it important for you to have a good working or personal relationship with the other party or parties after the dispute is resolved? Is a quick resolution of the dispute important to you? Has a misunderstanding or a breakdown in communication been a significant obstacle to resolving your dispute? Is the dispute having a significant negative effect on your health, finances or relationships? Call For A No-Cost Consultation Joseph DeGeorge, Ph.D. (561) 752-3700

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